Why is my Sparklight service not working?
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Sparklight, formerly Cable One, is an American cable service provider that offers high speed Internet, cable television, and telephone service. Sparklight mostly serves smaller communities with more than 650,000 customers in 19 states.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Sparklight:
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In the last three months, how would you rate Sparklight?
2.51 out of 5 4,304 ratings
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Problems in the last 24 hours
The graph below depicts the number of Sparklight reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sparklight. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sparklight compensate me for the outage?
Sparklight outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sparklight and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sparklight has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Sparklight users through our website.
Internet (77%)
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Wi-fi (9%)
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Total Blackout (6%)
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TV (5%)
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E-mail (3%)
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Phone (1%)
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Live Outage Map
The most recent Sparklight outage reports came from the following cities:Rehoboth, Columbus, Phoenix, Olney, Mesa, New Boston, Eagle, Rexburg, Boise, Wharton, New Orleans, Rigby, Albuquerque, Charlotte and Tulsa.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Rehoboth | Internet | |
| Columbus | TV | |
| Phoenix | Internet | |
| Olney | Internet | |
| Mesa | Internet | |
| New Boston | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Sparklight Issues Reports
Latest outage, problems and issue reports in social media:
- Robbie Brown (@MrRobbieBrown) reported
@sparklightcares yo! My household has been averaging less than 20 mbps down for a few weeks now. It used to be around 150. We have changed nothing. What’s the deal?
- Joe Abston (@bulldawgjoe) reported
Hey @sparklightcares why is @weatherchannel not working today of all days? Hasn’t worked all day.
- SumTingWong (@SumTing38427913) reported
@sparklightcares your internet is out in caldwell idaho! What the actual **** guys?! This is three times in a week it's been out fix your ******* **** and do your jobs Jesus **** good thing I don't work from home!!!! FIX YOUR ****!
- PlasterTheGOAT (@GoatPlaster) reported
@sparklightcares thanks for the extra 60 ping in game today, reliable service!is there some sort of routing change made in the last 12 hours for Boise?
- Jake Arthur (@JakeArt20068285) reported
@sparklightcares ive been on hold for 40 minutes. Every night my internet goes to **** or there's an outage. I pay for 300 mbps and I expect what I pay for, not the sub 3 mbps I'm getting ATM. Its constant and im tired of it. Cant even get you people on the phone. REDICULOUS!
- PlasterTheGOAT (@GoatPlaster) reported
@sparklightcares Just fix your internet? Why the hell have I gone from 25 ping to Amazon in Oregon to 85 ping in the last two days?
- Tony Cooper (@Tcoop_101) reported
@sparklightcares updates on Texas outage?
- Dottie Averbach (@AverbachDottie) reported
@sparklightcares How long is it going to take to get service back?
- Justin Jarvis (@gamerbee4343) reported
@TheDewce @sparklightcares Get ready for that problem to keep popping up. Been dealing with that problem since they were cable one.
- Tyler Lee (@nekizalb) reported
@sparklightcares Been seeing intermittent service in Boise, ID most of the day. Any idea when it will return to stable?(side note, online outage/service impact information would be VERY appreciated)
- BLUSQUAD812 (@blusquad812) reported
@sparklightcares any idea when the internet issue is being fixed for Indiana?
- Matt Dellaneva (@thedellaneva) reported
@sparklightcares If I had to choose between being stuck inside a burning car or using your horrible internet service, I would take my chances in the car. By the way, I’m using my cell phone data to send this tweet because my internet in my house is down AGAIN.
- B (@blakely42061) reported
@sparklightcares why are you lying about offering “24/7” support?
- Sarah Stanley (@its_me_sarah_s) reported
@sparklightcares could you help out with Joplin MO outage issues? Contacted customer service twice & continual hold. Contacted fb page & they said someone would call. They did, let it ring twice & hung up. On hold again.
- Justin Vansickle (@new_guy38) reported
@sparklightcares outage during the superbowl.. how can you not be prepared for the superbowl. ******* pathetic
- Mindy (@mumblingmayhem) reported
Way to go @sparklightcares internet drops. Having issues getting it back. Finally does and it’s like dial up and then it drops again.
- Sassygirl34 (@karengirl34) reported
@sparklightcares Where do I cancel??? Been up since 3:30am trying to get internet! Finally called tech and went through all that bs to finally talk to a person who said y’all were doing maintenance. Promised it will be on by 6!! Still not on and our heat runs by internet!!
- THE GABE (@ousooner4) reported
@sparklightcares I was trying to upgrade my internet but when I called the automated voice said they couldn’t help me
- Lou Averbach (@LouGameDev) reported
@sparklightcares You are the worst ISP I've ever experienced.
- Haunt (@hauntsxo) reported
@sparklightcares can you fix my internet, i’m trying to play the @FNCompetitive Cross Platform Solo Cash Cup, Please Fix This Asap, I have 1 game left with 8 points, PLEASE
- James Mcbride (@floopieism) reported
@sparklightcares I've had my service for a year and a half and at least once every month it goes out for a whole day sometimes it's more right now it's out
- LTSGaming (@gaming_lts) reported
@sparklightcares Our internet service has been in and out since about 8:30 last night. Texarkana,Tx any idea when it might get fixed as I can't get anyone at customer service to answer the phone?
- Tasty Funk Shakes (@Leafeyawn) reported
A list of **** I've found that's *not* the birth certificate I need to get my driver's license renewed:1. A check from Cableone from 20112. Installation discs for Diablo 2 and Wrath of the Lich King3. Like 15 year old birthday cards4. A harmonica from over 20 years ago/1
- Dan (@TheDewce) reported
@sparklightcares I’ll call in the morning but I’m nothopeful. This has been happening off and on for over a year. Ive called, had techs out. Still an issue.
- El Drewder (@nappydrew) reported
@sparklightcares @CNET can't watch anything, because my internet service is down again... shocker
- texasprincess (@texasprincezz89) reported
@sparklightcares how much longer will this outage be in 78336 #aransaspasstx
- Krisjan Hiner (@KrisjanHiner) reported
@sparklightcares The second we have a choice for isp we’re going to change. Upgrading, upgrading, upgrading, and continuing to get throttled down with an awful unreliable connection has become a laugh out loud joke everyday.
- Kim John Goon (@JohnTheNaptist) reported
@sparklightcares stop being ******* terrible challenge.
- radBrad (@BBurge14) reported
@sparklightcares get your **** together and fix your service, this is almost a year of your ****** latency problems. Pay all this money for **** I can’t even use
- Lost My Mojo (@Nfimis) reported
@sparklightcares yall better tell me why my service is out.
